New surveillance video is shedding light about the circumstances behind the viral feud between singer Kelly Clarkson and a novelty store in Brooklyn.

The video, which was obtained by the "Pablo Torre Finds Out" podcast and does not have any audio, appears to show the moments leading up to Clarkson's social media complaint about the customer service treatment she said she received at Art of Play, a magic and games store.

Clarkson appears in the grainy surveillance video wearing a yellow hoodie and baseball cap.